Mass Arb, Mass Tort, FLSA, Class Action. Same Problem. Same Engine. One Vendor.

You have a mass arbitration release drive with 4,000 claimants. You also have a mass tort enrollment campaign running parallel. Down the hall, someone is managing an FLSA opt-in window with a hard deadline, and a class action claims administrator just sent you an invoice that made your office manager laugh out loud.

Four matters. Four vendors. Four logins. Four invoices. Four different definitions of "done."

That is how most firms run it, because legacy administrators built one tool for one problem and then bolted on everything else. The mass arb admin licenses an e-signature vendor. The mass tort shop outsources SMS. The class action administrator subcontracts KYC. Everyone marks up the vendor underneath them, and everyone calls the result "full service."

Here is the thing nobody says out loud: the underlying task is identical across all four matters. You have a list of people. Each person needs to receive a communication, understand what is being asked, respond to questions, sign a document, and (in most cases) receive a payment. The form on the document changes. The compliance wrapper changes. The core workflow does not.

One Stack, Built Once

GroupSettle exists inside Send It By Text, which means we own the document signing, SMS, email, AI voice, AI super agent, KYC, and funds disbursement layers natively. We did not bolt them together from five vendors. We built them as one system.

That matters for a simple reason: when you own the stack, you can point the same engine at different problems without rebuilding anything. A mass arbitration release drive needs native document signing (release and closing statement in one session), multi-channel outreach (SMS, email, AI voice for the holdouts), and an AI super agent handling claimant questions over text and email. A mass tort enrollment campaign needs the same channels pushing a retainer or engagement letter instead of a release. An FLSA opt-in window needs the same channels pushing a consent form before a court deadline. A class action claims drive needs the same channels pushing a claim form before a bar date.

Different form. Same funnel. Same persistence. Same completion math.

Why This Changes the Price

Legacy administrators charge $20 to $25 per claimant in mass arbitration. They charge similar or higher rates in mass tort enrollment. The reason is structural: they license SMS from one vendor, e-signature from another, voice from a third, KYC from a fourth, and disbursement from a fifth. Every layer carries a markup. Every matter carries all five markups.

GroupSettle charges $9.99 per fully signed claimant (release and closing statement both executed), with a $1,200 minimum. That fee includes campaign customer service through our AI super agent, signature procurement across every channel, and funds disbursement. It is not a loss leader. It is what happens when you own the stack and run the engine at or near cost.

And when we point that same engine at a mass tort enrollment or an FLSA opt-in or a class action claims deadline, the economics carry over. One stack. No vendor markups stacking on top of each other. The price reflects the actual cost of running the technology, not the accumulated margin of a supply chain.

The 50% Cliff Exists Everywhere

This is the part that matters most. The 50% cliff we talk about in mass arbitration is not unique to mass arbitration. It shows up in every claimant list.

Legacy administrators were built for class actions, where the job is "send the notice and wait." That model hits roughly 50% completion and stalls. In mass arb, that leaves you dragging the matter from 50% to your 75, 80, or 85 percent release threshold on your own. In mass tort, it means half your intake list never signs. In FLSA, it means half your potential opt-ins miss the window. In class actions, it means half the eligible claimants never file.

GroupSettle treats completion as a funnel in every context. Native document signing keeps claimants in one session instead of bouncing them to a third-party tool. SMS and email run persistent outreach sequences. AI voice reaches the holdouts who will not read a text or open an email. The AI super agent handles 80%+ of inbound claimant questions without a human in the loop. In the matters we run, we see roughly 50% more effectiveness on completion than what legacy providers deliver.

That persistence is not something we turn on for mass arb and turn off for everything else. It is the engine. It runs the same way on every list.

The Threshold Bonus Travels Too

In mass arbitration, our pricing has a structural alignment most firms have never seen from an administrator. The base rate is $9.99 per signed claimant. If the matter reaches the firm's release threshold, the rate steps up to $11.99 on every signed claimant, including the early ones. Miss the threshold and the firm pays $9.99, nothing more.

That $2 only exists if you hit your number. No legacy administrator ties any portion of its fee to whether the firm actually reaches its threshold. The structural reason we can afford to do it is that we own the technology and run the engine at or near cost, so the marginal expense of pushing a matter from 60% to 85% is low enough to make the bet rational.

When you are evaluating vendors across multiple matter types, ask a simple question: does the vendor's economics improve when your outcome improves? If the answer is no, you are paying for effort. If the answer is yes, you are paying for completion.

Where to Start

If you are running mass arbitration matters, the core offering lives at massarb.groupsettle.com. If you are exploring mass tort enrollment, take a look at masstort.groupsettle.com. For class action claims administration, classaction.groupsettle.com. Same engine behind all three. Same pricing logic. Same team.

You do not need four vendors for four list types. You need one vendor that owns the stack and treats every list as a completion problem.