The MassARB Blog

Operator intelligence for plaintiff firms running mass arb.

Completion economics. Unit economics. Claimant acquisition. The regulatory landscape. From the people building the stack, written for the partners who pay the bill.

Five Vendors in a Trench Coat: Why Your Claims Admin's Real Product Is a Markup

Legacy settlement administrators license e-signature, SMS, caller ID, identity verification, and disbursement from five separate vendors, then bill you one per-claimant fee that bakes in every middleman's margin and quietly caps how hard they'll chase your claimants.

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The 1-to-1 Rule Is Dead. The Risk Just Moved.

The FCC put a bullet in the 1-to-1 rule last September. The Supreme Court took out the rest of the agency's TCPA framework five months before that. For plaintiff firms buying claimant leads, this is the opposite of relief.

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Defendants Stopped Fighting Mass Arb. Now They're Rewriting It.

The defense bar's new playbook doesn't try to block mass arbitration. It slows it down to a multi-year trickle, hands timing control to the company, and disqualifies AAA's mass arb addenda before the first claim files.

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Why Your AAA Mass Arb Estimate Is Probably Off by Six Figures

The AAA Mass Arbitration Supplementary Rules and fee schedule are 28 months old. Most plaintiff-side P&Ls still model the per-case fees like a single-claim case scaled up. That's not how the schedule works at volume.

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