Completion economics. Unit economics. Claimant acquisition. The regulatory landscape. From the people building the stack, written for the partners who pay the bill.
Accordia Group just merged four ADR firms under one roof, and the implications for plaintiff-side mass arb economics are bigger than another fee schedule update.
Read post →Batch arbitration clauses are rewriting the math on claimant acquisition, and the firms still buying leads like it's 2023 are funding campaigns into a framework built to make volume irrelevant.
Read post →GroupSettle launches a branded claimant portal in 48 hours and a full completion campaign inside a week, because owning the entire stack means there is no vendor queue between your settlement and your first signed release.
Read post →The metric most plaintiff firms track tells them they're on pace. The metric they ignore tells them they're overpaying by three to one.
Read post →The S.D.N.Y. ruling in Jacobson v. Live Nation validates New Era ADR's revised mass arbitration framework, and plaintiff firms that don't adjust their provider-selection analysis before filing are walking into a procedural environment they haven't modeled.
Read post →GroupSettle is the only claims administrator whose entire fee disappears if the firm misses its release threshold, and that single fact explains every other difference in the model.
Read post →Two recent federal appellate decisions just made your intake documentation the most valuable asset in your mass arb portfolio, and the most dangerous liability if you get it wrong.
Read post →California's S.B. 707 gives defendants 30 days to pay arbitration fees or lose their right to arbitrate. The firms exploiting that window are the ones whose operations move faster than corporate legal departments.
Read post →The same bellwether and batching provisions defendants designed to slow you down are producing unconscionability findings in federal court, but only if you know what to look for before you file.
Read post →GroupSettle charges less than half the legacy rate because it owns the technology instead of renting it, and that same structure is why it can tie its fee to your threshold.
Read post →The mass arb categories generating the highest returns in 2026 are not the ones with the biggest headlines. They are the ones where per-claimant economics survive the full cost stack.
Read post →Most plaintiff firms celebrate the signed retainer. The ones making money on mass arb are tracking what happens between signed and filed, where 15 to 30 percent of claimants quietly disappear.
Read post →The Seventh Circuit's Wallrich v. Samsung ruling means every claimant on your roster now needs individualized proof of assent, and firms that don't audit before filing are modeling completion against a number that isn't real.
Read post →GroupSettle's AI super agent handles over 80% of claimant inquiries by text and email, eliminating the support bottleneck that quietly kills completion in every mass arbitration matter.
Read post →When a defendant swaps arbitration providers mid-cycle, the fee math, the procedural timeline, and the settlement calculus all shift. Most plaintiff firms find out too late.
Read post →TaxAct's new clause lets the company opt individual mass arb claims back into court. If your completion model assumes a static claimant pool, your threshold math is already wrong.
Read post →Defendants are embedding bellwether-plus-mediation frameworks into their arbitration clauses, and the firms that win under them will be the ones who built the operational infrastructure to select, prepare, and execute bellwether cases without bleeding cash on the stayed inventory behind them.
Read post →Mass arbitration completion is a funnel, not a mailing, and the firms that understand the difference are the ones actually hitting their thresholds.
Read post →Corporate drafters in 2026 are layering bellwether caps, batch staging, and global mediation into hybrid NAM/JAMS arbitration provisions that look like one clause but operate like three separate cost gates.
Read post →Most plaintiff firms running mass arb campaigns optimize their media buy down to the penny but treat intake like a back-office function. That's where the real CPA blowout hides.
Read post →AAA's 2024 data reveals a shift in mass arbitration economics that rewards discipline over volume, and the firms that model per-claimant lifecycle cost are pulling ahead.
Read post →GroupSettle charges
Defendants rushed to swap AAA and JAMS for cheaper providers. Courts are starting to punish them for it, and the window for plaintiff firms to capitalize is right now.
Read post →The new 2026 ICC Arbitration Rules require third-party funding disclosure at the start of every case, and the operational lesson for domestic mass arb firms is about data architecture, not just compliance.
Read post →The FCC classified AI-generated voices as "artificial or prerecorded" under TCPA. If your settlement administrator uses AI outreach to reach claimants, the liability lands on your firm, not theirs.
Read post →The completion wall most firms hit in mass arbitration isn't an effort problem; it's a structural limit baked into the class-action model every legacy admin still runs on.
Read post →Companies like Gemini are rewriting initiation procedures, fee allocation, and arbitrator selection mid-cycle, and most plaintiff firms don't re-read the clause until after they've already bought the claimants.
Read post →Claimant response patterns follow a predictable curve with distinct engagement peaks, and firms that design outreach around all three waves hit release thresholds weeks before firms that blast and pray.
Read post →Most plaintiff firms track cost-per-lead religiously but never measure cost-per-filed-claimant, which is the only number that actually determines whether a mass arb matter makes money.
Read post →GroupSettle's contingency model isn't generosity; it's the natural result of owning every piece of the technology that gets a matter across the finish line.
Read post →Defendants are rewriting arbitration clauses to route mass filings through NAM's bellwether-and-batch framework, and the firms that re-model first will own the next wave of consumer cases.
Read post →Plaintiff firms spend months optimizing acquisition cost per claimant but rarely model the number that actually determines whether a mass arb matter makes money: the cost to get each one across the release threshold.
Read post →Legacy settlement administrators license e-signature, SMS, caller ID, identity verification, and disbursement from five separate vendors, then bill you one per-claimant fee that bakes in every middleman's margin and quietly caps how hard they'll chase your claimants.
Read post →The FCC put a bullet in the 1-to-1 rule last September. The Supreme Court took out the rest of the agency's TCPA framework five months before that. For plaintiff firms buying claimant leads, this is the opposite of relief.
Read post →The defense bar's new playbook doesn't try to block mass arbitration. It slows it down to a multi-year trickle, hands timing control to the company, and disqualifies AAA's mass arb addenda before the first claim files.
Read post →The AAA Mass Arbitration Supplementary Rules and fee schedule are 28 months old. Most plaintiff-side P&Ls still model the per-case fees like a single-claim case scaled up. That's not how the schedule works at volume.
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